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Ask KL: What is Self Service?

Ask KL: What is Self Service?

Regardless of what type of tool we're working on, chances are you need to teach people how to use it. Whether that's sales enablement tools like a playbook or marketing tools like a digital platform, there's always a case for self-service. Today, we all crave the simplest, low-touch experience possible. That's the beauty of the mobile age. But translating that into enablement isn't so easy.

So, how do we enable self service across the business? What does it really mean?